سياسة الارجاع اونلاين:
لإرجاع منتج، يرجى تجهيز فاتورتك أو رسالة تأكيد طلبك عبر البريد الالكتروني:
كيفية إرجاع المنتجات عبر موقعنا:
هل يُمكنني إرجاع الطلبات اونلاين في الفروع؟
كيفية استبدال طلبات الاونلاين:
كيف يتم إعادة المبالغ للطلبات التي تم إنشاؤها بطريقة الدفع عند الإستلام ؟
خلال كم يوم سيتم رد الأموال؟
v لا يمكن فتح الشحنة إلا بعد وصول الطلب إلى باب منزلك وإتمام عملية الدفع.
v للمزيد من المعلومات، يرجى التواصل مع فريق خدمة العملاء عبر فيسبوك، أو إنستغرام، أو واتساب على الرقم 01205555403، أو عبر الهاتف على الرقم 01157710002.
Online Refund Policy:
· The products can be returned within 14 days from the date of receiving your online order.
· The product can be returned within 30 days if it is found to be defective after inspection and approval by our quality department.
To return a product, please have your invoice or confirmation email for your online order ready:
· Shoes must be unused and in their original condition.
· The product label must be attached to the bags, and the bags must be in their original condition.
How to Return through our Online Store:
· The online return process takes up to 10 business days or less to complete.
· Please send clear photos of the product from all sides, including the bottom/outsole of the shoes, along with your original invoice through Facebook, Instagram, or WhatsApp (01205555403).
· Once we receive the returned products at our warehouse, our Online Customer Service team will process your return and send you an email notification regarding your refund.
Can I Return Online Orders at the Dejavu Stores?
· You can return the items purchased from our online store within 14 days at the nearest Dejavu store with your invoice or order confirmation email, provided that you paid by Visa or Cash on Delivery.
· If you paid using installment methods such as Sympl, ValU, Premium, or any other installment provider, you will not be able to return your online order at Dejavu stores. (Only exchanges are allowed)
· Refunds are not available for Gift Receipt orders; only exchanges are allowed
How to make an Exchange for online orders:
· You can exchange at our stores within 14 days of receiving your online order.
· If you'd like to exchange a product, please create a new order on our website for the replacement product you want with a new payment
· Then we will request a return through online customer service, and after it is returned to our warehouse, we will issue a refund.
How are refunds processed for orders placed using the cash-on-delivery method?
· You can visit the nearest Dejavu store with your invoice or confirmation email to collect your refund in cash.
· If your refund is processed online, we will transfer the amount to you through Wallet or Bank account, or Only Mezza, Telda, and Fawry Credit Cards.
How many days will it take to get a refund?
· We will process your refund within 2 business days after we receive your returned products at our warehouse.
· Please note that once the return is processed, you will receive your refund within 5 to 10 business days, depending on your bank.
Ø Shipments can’t be opened until the order is delivered to your doorstep and payment is completed.
Ø For more information, please contact our online customer service team through Facebook, Instagram, or WhatsApp at 01205555403, or by phone at 01157710002.
