Frequently Asked Questions

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What is the Customer Service number and working hours?

The Customer Service number is: 01149990142
Working hours are Sunday to Thursday from 9 AM till 4:30 PM

Where are the branches and what are their telephone numbers?


I want to know if a model is available at a certain branch?

To find out where certain models are available, please contact our Customer Service team by calling 01149990142. Working hours are Sunday to Thursday from 9 AM till 4:30 PM

I want to exchange a model I purchased? And does it have to be the same branch I got it from?

You could exchange it from your nearest Dejavu store.
In order to replace an item: Please make sure that you have the original receipt, the model hasn't been used, and not to exceed 14 days since the purchase date.

Is it possible to exchange a model I purchased Online?

Yes you can exchange it, you just need to have the original receipt, make sure the model hasn't been used, and not exceed 14 days since receiving the order.
You cannot, however, exchange it for a model of a lesser price than the one you received
You would only pay the Shipping Fees and the price difference (if there is one)

If you have any inquiries regarding the Online Shop:
Please make sure to call our Online Shop team on the following numbers: 011 003 21370 - 011 577 10002
Working hours are Sunday to Thursday from 11 AM till 5:30 PM

What is the Return Policy?

You can return an item only if it was purchased through one of our Stores and not the Online Shop.
Just be sure to have the original receipt and that the Shoes/Bag are in the same condition as they were when you purchased them.

How long does shipping take? How much does it cost? And which cities do you deliver to?

For information regarding shipment, please click here

I want to turn in my CV to apply for a job at Dejavu

If you have a High School diploma or University Degree and would like to apply for a job at Dejavu, please head to the company's headquarters at the following address
Villa 55, AlBanafseg 7, New Cairo, Cairo, Egypt to have an interview from Sunday to Thursday from 3 to 5 PM